Mixing It Up

Thank God cold and flu season is coming to an end. I was beginning to think we were never going to fill a prescription that didn't include Tamiflu( 2 cases of the recon a week for a month) or an antibiotic again. It bothered me to fill a lot of those that went out for children. I don't think most of the Doctors even tested to make sure it was the flu or that an antibiotic was necessary. Anyway, so do any of you ever have the problem of a parent bringing a liquid antibiotic back and insisting that we shorted them? It seems to be an epidemic at my store lately...funny thing is its only one patient. Every recon we have mixed for her child in the last 2 months (can we say unnecessary medication?) has been brought back to us 4 days later with the mother ranting and raving that we "screwed up" her daughters antibiotic again that shes already run out of medication and it should last x number of days. Well heres the thing the bottle tells you EXACTLY how much water to mix. Yeah you can expect that some will probably stick to the sides...especially if its something like Zithromax, but Amoxicillin? Come on...that liquids pretty thin. We've attempted to get her to show us how she is measuring the dosage, (we provide oral syringes free of charge) and she simply insists that we made a mistake and that she came to us because her "other pharmacy couldn't mix them and she thought we would be better" There should be a flashing neon sign over this womans head that says "Moron" Anyway thanks to her we have now gone to a system where ONLY the pharmacist on duty can mix recons...The pharmacy manager thinks this is the best way to stop "errors". So not only does she give in EVERY time this woman comes in and mix her ANOTHER bottle of whatever she got this week free of charge but we are constantly backed up in workflow because the pharmacist on duty is busy mixing liters of meds. I hate people.