Antagonistic Patients

Have any of you ever noticed that some patients will never EVER come to your pharmacy without making some kind of complaint or causing some type of problem while they are there? And for those of us who are fortunate enough to work in stores that possess that Holy of Holies (cue the wondrous sound of angels singing )aka a Drive Thru...its ALWAYS the patient in said drive thru causing a scene.

Case in point, Thursday we were graced with nice shiny Escalade in the drive thru containing one very snooty woman. Now said car apparently had a small problem with the driver side window so she had to pull up and open her door to actually utilize the DT. This drives me freakin CRAZY!!! If your car window does not work for the love of God COME IN! The little drawer we use works just like the one at the bank and chances are your door is gonna get a ding or you are going to fall out of your car while attempting moves even a professional contortionist would not simply because you are too lazy to walk a few feet. ........

Sorry about that side rant but it had to come out.......Back to the story.....

She had come to pick up her BP med. The tech manning the drive thru looked it up in the computer but could find nothing ready for Ms Escalade. She proceeds to question her and is quite curtly told that it was called in last week and should be ready. Well in our work queue there is a BP med for Ms E, but it was quite clearly marked as sold. Upon further investigation it becomes clear that it was sold on the previous Sat. Now that particular day the rx manager and her pet tech were working, neither of them happened to be in the building at this moment. The tech at the window relayed this information and then asked Ms E if perhaps Mr. E had picked it up. She insisted no one in her family had picked it up and then proceeds to scream at the hapless tech that we had sold her medication to the wrong person. Hapless tried her best to calm the woman down and repeatedly asked her to please call Mr. E and just be sure. Instead after holding up the DT for approximately 10 minutes she barks out " I don't have time for this. I'll deal with you later. I have a class to teach at the college." Like teaching a class there was some big deal. Its a community college. Don't get me wrong I have NOTHING against CC's. I think they are a great way to get basics out at a cheaper price, but don't act like you are Ms Super Important over it. My dad was Dean of Students at said CC till he retired so I know that your shit is just as rank as everyone else's lady.

Anyway after she pulls off with a squeal of tires and we get the line of very unhappy to have to wait for their McDrugs DT patients cleared out I went to the office to pull the transaction. Ms E's script was bought around 5pm on Sat along with a package of Benadryl. A coupon for the Benadryl was used and all of it paid for with a check. The last digits of the account number printed as well as the check number. When the rx manager came in later that afternoon and was told of the situation she let the rest of us know that not only did Ms. E herself pick it up but that she came through the DT and the rx manager went and got the Benadryl for her(something we normally do not do but it was slow so she was being nice) rang the purchase up AND chatted with her a couple minutes after. Five days later she has already forgotten all of this..... SCARY

I am now very curious to know what subject Ms. E is teaching and warn everyone to stay away from her classes....there are too many stupid people in the world already, we don't need her teaching others to be just as moronic.